Remote Monitoring & Maintenance (RMM) is like having a digital eye on your client’s systems. It helps managed IT service providers (MSPs) keep tabs on their clients’ IT infrastructure without even being there. With remote monitoring, MSPs can see if the client’s server is running hot, a network connection is slow, or a software update is pending. RMM empowers service providers to identify potential issues before they become major problems and cause disruptions and downtime.

A small footprint called an “agent” is installed on the client’s systems, servers, and other devices to enable remote monitoring. The agent allows the monitoring and maintenance of these devices.